Dollars and/or Cents…To Verizon, There’s No Difference

by Robert Pondiscio
February 7th, 2009

What’s the difference between $.002 and .002¢?  In the case of this customer complaint captured by, the difference amounts to about $70 dollars on a phone bill.  Alas, a customer service rep and a supervisor at Verizon refuse to accept they’re not the same amount.

Two things to do right away: Check your phone bill to make sure you haven’t been overcharged because of sloppy math.  Then sell any stock you have in Verizon.

And while we’re on the subject of bad math in business, here’s a sign that fails on several levels.  And before you’re tempted to conclude that the sign is correct because the customer is saving negative $49, do the math: